Refunds on tickets, options or other services... Here's everything you need to know about requesting a refund!
Go to the Your bookings section of the website. You can submit a refund request for a ticket, except Flying Blue Reward tickets, if:

  • you bought your ticket at least 2 days and up to 12 months ago,
  • you have not received your boarding pass.
If a refund is not already proposed to you in the Your Bookings section of the website, please complete the refund claim form below.
Please note: If your booking file contains more than 1 person, the refund request will apply to all the tickets.
The refund amount is calculated according to the ticket fare conditions (excluding service fees which are non-refundable).
Cliquer pour replier le bloc
Please cancel your check-in online before requesting your refund.
Cliquer pour replier le bloc
Did you also book a hotel, car or activity?
We recommend you to contact the service provider before submitting your refund request online. You can find their contact details in your booking confirmation e-mail.
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