Baggage incidents

If your baggage is missing or damaged on arrival, Air France will do all it can to help you to resolve such incidents.

Missing baggage

If your baggage is missing on arrival in India

Report this immediately to the Air France Baggage Service at the airport where you land.
A baggage file will immediately be opened. It comprises: an inventory letter, the local number of the Baggage Assistance Service and a file number will be given to you. Keep it safe!

  • If your baggage is not located within 2 days 
    Fill out the inventory letter given to you when the file was opened, as accurately as possible, giving:
    the color and shape of baggage, a detailed list of all items contained in the baggage.
    Send this back to the Air France Baggage Assistance Service at the airport you land. 
    Download the inventory letter

  • For the first 5 days following baggage loss 
    The Baggage Assistance Service of your arrival airport is responsible for following up your file. You can contact the department either on phone, between 10:00 - 17:00, Monday to Sunday or by e-mail, as follows;
    For India,
    Bangalore:
    Ph - (0) 80 66783110
    E-mail - mail.baggageservicesbangalore@airfrance.fr
    Delhi:
    Ph - 91 11 49632163 and 91 11 49632164
    E-mail - AFKLM.baggage@celebi.in 
    Mumbai:
    Ph - (0) 22 66859580
    E-mail - mail.baggageservicesmumbai@airfrance.fr 

  • From the 22nd day following the loss 
    Air France does its utmost to find your baggage during the first three weeks following your official loss declaration. After this time period has elapsed, if your baggage has still not been located, you are requested to make contact with the Baggage Assistance Service in your country of residence. 

Baggage missing on arrival in a country other than India

Report this immediately to the Air France Baggage Service at the airport where you land.
A baggage file will immediately be opened. It comprises: an inventory letter, the local number of the Baggage Assistance Service and a file number will be given to you. Keep it safe!

  • If your baggage is not located within 2 days 
    Fill out the inventory letter given to you when the file was opened, as accurately as possible, giving: the color and shape of baggage, a detailed list of all items contained in the baggage.
    Send this back to the Air France Baggage Assistance Service at the following address:
    Air France
    Service Bagages CDG-LZ
    Aéroport Charles de Gaulle
    BP 10201
    95403 Roissy – Charles-de-Gaulle cedex
    France
  • For the first 5 days following the loss 
    The Baggage Assistance Service at your arrival airport is responsible for following up your file. You may contact the Service at the telephone number given once your baggage file is opened.
  • From the 22nd day following the loss 
    Air France does all it can to find your baggage during the first three weeks following your official loss declaration. After this time period has elapsed, if your baggage has still not been located, you are asked to make contact with the Baggage Assistance Service in your country of residence:

    In India, you can contact the department either on phone, between 10:00 - 17:00, Monday to Sunday or by e-mail, as follows;

    Bangalore:
    Ph - (0) 80 66783110
    E-mail - mail.baggageservicesbangalore@airfrance.fr 
    Delhi:
    Phs - 91 11 49632163 and 91 11 49632164
    E-mail - AFKLM.baggage@celebi.in 
    Mumbai:
    Ph - (0) 22 66859580
    E-mail - mail.baggageservicesmumbai@airfrance.fr 

Delay claims

If your baggage has been found and delivered, but it is several days late, we cover eligible expenses that you may have incurred owing to this inconvenience (for example, toiletries, readymade clothes, etc.)
If you reside in India and wish to receive a reimbursement, you must send a letter (at the latest 21 days after your baggage has been delivered) along with your expenditure documents (original invoices, etc.) to the following address:
Fax number: 0124 2567630
Postal address:
Air France
Customer Service
8th Floor, Tower No. 8C,
Cyber City, DLF Phase II,
NH8, Gurgaon, 122002. 

Damaged baggage

  • If you find that your baggage is damaged upon arrival in India:
    Report this immediately to the Air France Baggage Service at the airport where you land. A Damage Property Report (DPR) will be created and a file number given to you. Once this report has been drawn up, contact the Baggage Assistance Service at the airport you land, either on phone, between 10:00 - 17:00, Monday to Sunday or by e-mail, as follows;

    Bangalore:
    Ph - (0) 80 66783110
    E-mail - mail.baggageservicesbangalore@airfrance.fr 
    Delhi:
    Ph - 91 11 49632163 and 91 11 49632164
    E-mail - AFKLM.baggage@celebi.in 
    Mumbai:
    Ph - (0) 22 66859580
    E-mail - mail.baggageservicesmumbai@airfrance.fr 
  • If your baggage is damaged upon arrival in a country other than India:
    Report this immediately to the Air France Baggage Service at the airport where you land. A Damage Property Report (DPR) will be created and a file number given to you. The local Baggage Service will explain the procedure to follow in order to carry out any repairs.
  • If you discover that your baggage is damaged once you have left the airport: 
    Submit a claim within 7 days of the date you received your baggage, attaching the originals of the following documents: ticket receipt, boarding passes, baggage label(s), the Damage Property Report (DPR) created at the destination airport and expenditure documents (original receipts etc.)

    Send this claim to the Air France Baggage Assistance Service at:
    Bangalore:
    E-mail - mail.baggageservicesbangalore@airfrance.fr 
    Delhi:
    E-mail - AFKLM.baggage@celebi.in 
    Mumbai:
    E-mail - mail.baggageservicesmumbai@airfrance.fr 
return to top of page