COVID-19: AIR FRANCE, BY YOUR SIDE AT ALL TIMES

Your comfort, well-being and health remain our highest priority. As the world faces an unprecedented health crisis, we have put special measures in place to guarantee your safety when traveling with us.

TRAVEL WITH CONFIDENCE

MEASURES TO HELP YOU ADJUST YOUR TRAVEL PLANS

Given the current exceptional circumstances, we are taking special measures to help you travel with confidence. During this period, we are waiving change fees on all tickets to offer you greater flexibility with your bookings. To learn more how these measures apply to your trip, please consult our Flight Updates page, updated in real time.


View our travel measures  

OUR HEALTH & SAFETY COMMITMENT


Our "Air France Protect" label guarantees you a safe trip.

We invite you to read about the exceptional health measures implemented at each stage of your trip which are regularly adapted to the changing situation.

WEARING OF A SURGICAL MASK COMPULSORY AND PHYSICAL DISTANCING

Since 11 May, it is compulsory to wear a surgical mask upon arrival at the airport and on board Air France flights. Each customer is required to wear an approved mask throughout their trip. We recommend that you carry several masks with you for your personal comfort. 

We invite you to dispose of your used masks in the bins at the airport and on board the aircraft.

BEFORE YOUR DEPARTURE

CHECK TRAVEL RESTRICTIONS

Some countries require special travel certificates, quarantine on arrival, a recent negative Covid-19 test or other medical documents. Whatever your destination, we invite you to check the entry requirements and documents required on arrival. You will not be able to board without these documents.

For more information, please consult the TravelDoc website or our COVID-19 Flash Info page.

  • If you have any symptoms of COVID-19 (coughing, fever, headache, breathing difficulties etc.), please postpone your trip.
  • For stress-free travel, we recommend that you arrive at the airport as early as possible, check in all your baggage and head to the boarding gate in good time.
  • To limit the number of people at the airport at this time, access to the Paris airports is only authorized for passengers, people accompanying children travelling alone, or those requiring special assistance.

COVID-19 TEST

In order to help you carry out a Covid-19 detection test (RT-PCR), Air France suggest you the Synlab and BioGroup laboratories.

We advise you to make an appointment in advance (test to be carried out before your departure).

Since 26 July, COVID-19 screening in France is covered by health insurance without a prescription, regardless of your destination.

You can find below the list of laboratories carrying out the PCR-Covid tests:
You can also visit the Doctolib website to make appointments with other laboratories performing Covid-19 PCR tests.

The list of laboratories is provided for information only. Air France declines all responsibility for the conditions and consequences of carrying out the tests.

CHANGES TO OUR OFFER

Inflight service

Our "Air France Protect" label guarantees you a safe trip and it is in this context that we are gradually improving your travel experience.
On board, on flights lasting less than 2hr30, we are resuming our beverage service and on our flights lasting more than 2hr30, a snack offer will once again be available. 
On our long-haul flights, we are gradually reintroducing a fuller meal service with more choice and individually wrapped products, and the second meal is served in our "Bon Appétit" bags on flights longer than 8hr30.

In addition, we are no longer able to offer you duty-free items and newspapers and magazines on board our flights. The press offer remains available on our Air France Play app, which you can download before your flight.

Reopening of Paris-Orly airport

With the reopening of Paris-Orly airport at the end of June, Air France is adapting its network and progressively increasing its flight capacity.
Air France welcomes you at Paris-Orly Halls 1B and 3 depending on your destination.

To date, Air France is operating services from Paris-Orly to the following destinations:
  • Metropolitan France: Ajaccio, Aurillac, Bastia, Biarritz, Brest, Brive, Calvi, Castres, Figari, Montpellier, Pau, Perpignan, Tarbes-Lourdes, Toulon as well as "La Navette" flights to Marseille, Nice and Toulouse.
  • Overseas Departments: Cayenne, Fort-de-France, Pointe-à-Pitre and Saint-Denis de La Réunion.

OUR ADAPTED PROCEDURES AT THE AIRPORT

In Paris-Charles de Gaulle airport:
- Terminal 2G at Paris-Charles de Gaulle airport is closed. Air France Hop flights which normally depart from this terminal will instead be operated by Air France and depart from Terminal 2F.

- Advance check-in services, usually offered the day before departure, are suspended. 

We have adapted our check-in areas in line with our reduced operations. Please check the indications on your ticket.

Our Skypriority check-in areas in terminals F and E are open from 5:00 to 22:45.

We have reorganized the boarding process for our long-haul flights, starting with customers seated at the back before moving up the front of the aircraft, to limit contact on board.

Children travelling alone

We have been happily welcoming young unaccompanied travellers, from 4 to 17 years old, back on board our aircraft.

The flight on which the child is travelling must not have a connection, as the Kids Solo lounges are closed.
Surgical masks are compulsory for all children aged 11 and over. They are also highly recommended for all children of all ages.

Some national authorities require special travel documents, quarantine upon arrival, a recent negative Covid-19 test result (PCR test) or other health certificates in order to travel. These requirements apply to children as well. For more information, please consult the TravelDoc website and our Flash Info page.

Please consult our Kids Solo section

Important: please do not book 2 separate flights if no direct flight is available for your preferred trip. We are unavailable to provide any assistance at the connecting airport. The child’s trip must be justified by the valid travel certificate. 

our ticket offices

We have gradually reopened since July our ticket offices in Bordeaux, Lille, Lyon, Marseille, Nantes, Nice and Toulouse.

Our ticket office in Terminal 2E at Paris-Charles de Gaulle airport, is open from 5:40 am to 11:00 pm.

You can contact us by calling + 33 (0)9 69 39 36 54 or go to our website airfrance.com, section « Contact us ».

Please rest assured that our staff remain available to assist you at all times.

Air France lounges

We are pleased to be gradually reopening some of our Air France lounges:

- At Paris-Charles de Gaulle: the two medium-haul lounges in terminal 2F are open from 05:30 AM to 10:00 PM.  
Our long-haul lounge in hall K is open from 5:30 AM to 11:30 PM.
- At Paris-Orly: the lounges in halls 1B and 3.
- In metropolitan France: Bordeaux.
- At our international stations: Berlin, Boston, Cayenne, Chicago, Douala, Fort-de-France, Munich, New York, Pointe-a-Pitre, Reunion Island, San Francisco, Stuttgart and Washington.
              
Due to current circumstances and to ensure your health and well-being, the offer has been adapted and health and safety measures have been implemented including wearing a surgical mask and respecting the physical distancing rules.

Thank you for your understanding.

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